Client Success Lead
About the Job
Get ready to join the Client Services group of a healthcare industry leader developing dynamic analytics services in the challenging healthcare space, collaboratively working with internal and external stakeholders and traversing across a sophisticated data pipeline.
This position will have responsibility in understanding our clients, their solution portfolios and objectives. Also, managing clients and serving as a point of continuity across the maturation cycle, including the end of sales, implementation, go-live, and ongoing value delivery.
Duties to Include
- Manage a portfolio of clients: maintain relationships, optimize product performance, facilitate onboarding, business reviews, and check-ins
- Streamline the onboarding of clients across key stakeholders including Sales, Implementation, Solutions Management and Support teams to optimize our client delivery processes.
- Work across teams to own all client enhancement requests to timely resolution
- Influence lifetime value through user adoption
- Stay aware and in pursuit of opportunities for account growth and new business within existing accounts
- Ensure that all processes and procedure are completed, quality standards are met, and that client relationships are profitable
- Effectively conduct training sessions for clients and develop the supporting materials and collateral
- Build a deep understanding of our customers, their challenges, and goals by interacting with them directly
- Work across teams to ensure client expectations are met during implementation, go-live and post go-live and that the end deliverable is satisfactory and continuous
- Be the Client Advocate in internal planning and product development including managing client expectations and solution experience
- Ensure client contractual commitments are met
- Ensure the overall value proposition is being met including ROI
Requirements
3-5 years Project Management and Client Relationship Management experience:
- Bachelor’s Degree
- Managing project-based work across multiple teams
- High level of initiative and ability to work well in a team environment
- Ability to problem solve creatively and quickly under pressure
- Strong customer service orientation with an ability to see the big picture as well as expertly carry out day to day client related tasks
- Excellent written and oral communication skills
- Strong empathy for customers combined with the drive to achieve business goals
- Ability to analyze and present data in a meaningful way that is pertinent to client's goals
Preferred Personal Attributes:
- Exhibits a “self-starter” mindset in taking ownership over delegated responsibilities
- Entrepreneurial attitude
- Communicative and relationship focused
- Detail and results oriented
- Tenacious self-learner
Job Snapshot
Employment Type |
Full-Time |
Job Type |
Client Management |
Education |
4 Year Degree |
Experience |
3-5 Years |
Relocation |
Must be in DFW Area |
Industry |
Healthcare & Information Technology Services |
Required Travel |
None |
Contact
Founded in 2009, Loopback Analytics is a pioneer in empowering health systems and post-acute care organizations to more effectively manage care transitions and reimbursement challenges in a “pay-for-outcome” environment. For more information about our company and services please visit our website at www.loopbackanalytics.com.
This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position. All applicants must be currently authorized to work in the United States on a full-time basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. For immediate full-time consideration, please forward your resume to Loopback Analytics via email at careers@loopbackanalytics.com.