Client Success Lead

January 24, 2019 ·

About the Job

Get ready to join the Client Services group of a healthcare industry leader developing dynamic analytics services in the challenging healthcare space, collaboratively working with internal and external stakeholders and traversing across a sophisticated data pipeline. 

This position will have responsibility in understanding our clients, their solution portfolios and objectives. Also, managing clients and serving as a point of continuity across the maturation cycle, including the end of sales, implementation, go-live, and ongoing value delivery.

Duties to Include

  • Manage a portfolio of clients: maintain relationships, optimize product performance, facilitate onboarding, business reviews, and check-ins
  • Streamline the onboarding of clients across key stakeholders including Sales, Implementation, Solutions Management and Support teams to optimize our client delivery processes.
  • Work across teams to own all client enhancement requests to timely resolution
  • Influence lifetime value through user adoption
  • Stay aware and in pursuit of opportunities for account growth and new business within existing accounts
  • Ensure that all processes and procedure are completed, quality standards are met, and that client relationships are profitable
  • Effectively conduct training sessions for clients and develop the supporting materials and collateral
  • Build a deep understanding of our customers, their challenges, and goals by interacting with them directly
  • Work across teams to ensure client expectations are met during implementation, go-live and post go-live and that the end deliverable is satisfactory and continuous
  • Be the Client Advocate in internal planning and product development including managing client expectations and solution experience
  • Ensure client contractual commitments are met
  • Ensure the overall value proposition is being met including ROI

Requirements

3-5 years Project Management and Client Relationship Management experience:

  • Bachelor’s Degree
  • Managing project-based work across multiple teams
  • High level of initiative and ability to work well in a team environment
  • Ability to problem solve creatively and quickly under pressure
  • Strong customer service orientation with an ability to see the big picture as well as expertly carry out day to day client related tasks
  • Excellent written and oral communication skills
  • Strong empathy for customers combined with the drive to achieve business goals
  • Ability to analyze and present data in a meaningful way that is pertinent to client's goals

Preferred Personal Attributes:

  • Exhibits a “self-starter” mindset in taking ownership over delegated responsibilities
  • Entrepreneurial attitude
  • Communicative and relationship focused
  • Detail and results oriented
  • Tenacious self-learner

Job Snapshot

Employment Type

Full-Time

Job Type

Client Management

Education

4 Year Degree

Experience

3-5 Years

Relocation

Must be in DFW Area

Industry

Healthcare & Information Technology Services

Required Travel

None

Contact

Founded in 2009, Loopback Analytics is a pioneer in empowering health systems and post-acute care organizations to more effectively manage care transitions and reimbursement challenges in a “pay-for-outcome” environment.   For more information about our company and services please visit our website at www.loopbackanalytics.com.

This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position.  All applicants must be currently authorized to work in the United States on a full-time basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.  For immediate full-time consideration, please forward your resume to Loopback Analytics via email at careers@loopbackanalytics.com.